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Meet our Team

Our Team

Our consulting team represents a variety of cultural and professional backgrounds, and brings deep U.S. domestic and global experience. Our professional backgrounds include marketing, technology, human resources, diversity and inclusion, organizational development and instructional design. We are seasoned consultants, facilitators, authors, designers and speakers. We are committed to each other and to our growth individually and collectively; and we are committed to creating the highest quality learning and application tools for our clients.

DeEtta Jones

DJA Founder and Principal

For over 20 years, DeEtta Jones has guided people and organizations through the process of fundamental transformation. She has been a leading voice in shaping contemporary thinking and practice around integrated and sustainable approaches to personal transformation, workplace culture, diversity and inclusion. Her years of experience as a management consultant, diversity and inclusion educator, organization development and training professional have led to her being one of the most sought after speakers and consultants in her field.
















DeEtta has been called upon to speak to audiences around the world on topics including diversity, equity and social justice; increasing employee engagement; fostering an environment that nurtures creativity and innovation; and transforming workplace culture.
















She brings a holistic approach to her work that stems from her belief that there is wisdom in many fields and breakthroughs live at the intersection.
















Before launching DeEtta Jones and Associates in 2005, serve for 10 years as Director of Diversity and then Director of the Office of Leadership and Management Services at the Association of Research Libraries, an international not-for-profit representing the largest research institutions in North America. In these roles DeEtta was called upon as a thought-leader to set direction for the design and oversight of more than 9 international leadership programs, as well as a suite of professional development services including training and organization development. Prior to this, she was Director of Multicultural Education at Colorado State University and Director of Human Rights Advocacy and Education for the City of Fort Collins.
















DeEtta has served as an adjunct faculty member, teaching undergraduate and graduate courses on leadership and diversity, at Colorado State University and University of Maryland, College Park. She is a certified administrator of the Center for Creative Leadership’s suite of assessment tools, the Intercultural Development Inventory (IDI), the Intercultural Conflict Style (ICS) Inventory, as well as a host of other validated and heavily used instruments in the leadership development arena.
















DeEtta has a bachelor’s degree in psychology, a master’s degree in student affairs in higher education from Colorado State University, and an MBA from The Johns Hopkins University. She lives outside of Chicago, IL, with her husband and their children.

Raynna Bowlby

DJA Senior Facilitator and Consultant

Raynna specializes in organizational and human resource development in libraries, as well as in library assessment. For the past 8 years, her primary area of practice is program reviews, guidance in strategic planning and organizational assessment and design for academic and research libraries. Raynna’s experience includes guiding strategic planning for libraries at the University of North Carolina, Chapel Hill, Ohio University, Oklahoma State University, Florida State University, and others. She has assisted several libraries with organizational redesign including Harvard University Faculty of Arts and Sciences/Harvard College Library, University of North Carolina, Chapel Hill, Tufts University, Ohio University and others. In addition to organizational reviews, strategy management and organizational development, Raynna develops and delivers consulting and training support for libraries in areas including work analysis, human resource allocation, “re-tooling” staff skills, and the implementation of new systems, structures and work processes. She also guides libraries in the development of assessment initiatives, working regularly with the Association of Research Libraries to enable librarians to effectively utilize data obtained from user surveys such as LIBQUAL+® and other instruments.

Raynna formerly worked for twenty years in the Brown University Library, with 10 years as the organizational and staff development officer. She has an M.S.L.S. from Simmons College and an M.B.A., with a specialization in General Management and Organizational Behavior, from the University of Rhode Island.

Trevor A. Dawes

DJA Senior Facilitator and Consultant
Vice Provost for Libraries, University of Delaware

Trevor A. Dawes was named the vice provost for libraries and museums and May Morris Librarian at the University of Delaware, effective July 1, 2016. In this role, Dawes has overall responsibility for the operations of the university Libraries, Museums, and University Press. He was previously an associate university librarian at Washington University in St. Louis, responsible for many of the public services operations at the library there. He has been active in staff development and training for public services; has written on various library services topics, and has either planned or presented at various local, national and international conferences on a variety of topics. Dawes earned his Master of Library Science from Rutgers University, and has two additional Master’s Degrees from Teachers College, Columbia University. He is an active member of the American Library Association and is a past president of the Association of College and Research Libraries.

Kathryn Deiss

DJA Senior Facilitator and Consultant

Kathryn Deiss designs and provides training and facilitation for libraries, national associations, consortia, and museums in the United States and beyond. Kathryn has written and presented extensively on the subjects of leadership, innovation, coaching and mentoring, planning, organizational learning, and organizational culture. Prior to working at ACRL, Kathryn was program director of the ARL Office of Leadership & Management Services. The OLMS faculty designed and facilitated premier leadership development events all over the world. Kathryn continues to play a faculty role in these events. Kathryn received her B.A. in Sociology from Trinity University (San Antonio, TX) and her MLS from the University at Albany. She has held positions at public, museum, and academic libraries as well as in consortia and associations. Kathryn was born and raised in Mexico and Spanish is her first language. She is an artist by avocation.

Jenny Engstrom

DJA Facilitator and Consultant
Director of Library Operations, King County Library System

Jenny Engstrom is the Director of Library Operations at the King County Library System. In this role she leads public service operations across 50 library locations, including branch operations, circulation, patron experience, and community conduct/security, with a particular focus on coaching and developing effective managers and teams. Prior to joining KCLS, Jenny served as the Director of Reference and Research Services at the New York Public Library and the Assistant Director at the Greenburgh Public Library. She earned her MLS from Simmons College and a Masters in Public Administration from New York University, and was a member of the 2008 class of ALA Emerging Leaders.

Melanie Hawks

DJA Senior Facilitator and Consultant
Learning and Development Manager, University of Utah

Melanie Hawks is currently the Learning and Development Manager at the University of Utah’s J. Willard Marriott Library. She previously worked for the University’s Division of Human Resources and served as the Program Officer for Training and Leadership Development at the Association of Research Libraries from 2000-2005. She began her career in the nonprofit sector, developing educational programs for homeless people and social service providers. Melanie has over 20 years of experience as a facilitator, trainer, and instructional designer. She teaches workshops and consults with academic libraries throughout the United States and Canada, and she is frequently asked to speak at regional and national conferences. Melanie’s approach is learner-centered; she blends deep content knowledge with deep engagement to ensure that her work has “takeaway value.” Melanie is the author of three ACRL Active Guides (Life-Work Balance, Influencing Without Authority, and Designing Training). She has a Master of Professional Communication from Westminster College.

Barb Kistler

DJA Senior Facilitator and Consultant
Co-founder, Diversity Solutions Group

Barb is co-founder of Diversity Solutions Group. She currently provides consulting and training in the areas of diversity and inclusion, cross-cultural communication competence, organizational effectiveness, and leadership and management development. She has more than 25 years’ experience designing and facilitating training seminars and classes within and outside the United States. In addition, Ms. Kistler has taught undergraduate and graduate level courses on leadership development, organizational behavior, and cross-cultural/multi-cultural education at Colorado State University. Barb is certified in a number of personality, leadership and workstyle assessments including Myers Briggs Type Indicator, FIROB, DiSC, Social Styles, Intercultural Development Inventory (IDI) and StrengthsFinder as well as the Profilor 360 Degree Feedback tool.
































In addition to her work as a university educator and consultant, Barb worked for many years with Hewlett Packard Company, managing and leading Human Resources and Organizational Effectiveness for the company’s global software business, both in domestic and international settings.
































Barb holds a BS and MEd from Colorado State University (Higher Education Administration and Adult Education). She has also studied extensively at the Institute for Intercultural Communication in Portland, Oregon, with nationally renowned interculturalists Lillian Roybal Rose, Milton Bennett, Michael Paige, George Renwick, William Cross, Mitch Hammer, and Lee Knefelkamp. She lives with her family in Northern Colorado.

Michael Meth

DJA Facilitator
Associate Dean Research and Learning Services, Florida State University

Michael Meth is the Associate Dean, Research and Learning Services at the Florida State University Libraries. Until August 2015, Michael was the Director of the Ontario Institute for Studies in Education (OISE) Library at the University of Toronto (UofT), were he also held an appointment as adjunct faculty at the Institute for Management of Innovation at the UofT Mississauga. He taught courses on leadership for aspiring librarians and information professionals at UofT’s iSchool, and a finance course in the Department of Management at UofT Mississauga. Prior to this appointment at OISE, Michael was the Director of the Li Koon Chun Finance Learning Centre at the UofT Mississauga Library. Michael is currently pursuing his PhD at OISE. He has a Master of Information Studies from the Faculty of Information Studies (UofT) and a Bachelor of Business Administration from the Schulich School of Business, York University. He is an active member of the library and university communities, including past roles as the Treasurer for the University of Toronto Faculty Association, leadership roles with the iSchool Alumni Association, SLA and OLA. In 2014, Michael was selected as a Senior Fellow at UCLA’s Graduate School of Education and Information Studies, and in 2013 participated in Harvard’s Leadership Institute for Academic Librarians.

Petra Micova

DJA Administrative Services

Alma Vigo-Morales

DJA Senior Diversity and Inclusion Consultant
Co-Founder, Diversity Solutions Group

Alma is co-founder of Diversity Solutions Group, specializing in domestic and global intercultural relations, and the creation and implementation of diversity and inclusion strategies. Alma successfully led the diversity and inclusion functions at Kaiser Permanente-Colorado, MWH, Agilent Technologies and Hewlett Packard, after many years of accomplishments in the fields of human services, human rights and health education.
































Being born and raised outside USA’s mainland in San Juan, Puerto Rico has provided Alma with a unique cross-cultural perspective. This experience continues to influence her deep understanding and commitment for diversity and inclusion, and for facilitating culturally mindful behaviors that lead to effective intercultural relationships and real organizational success.
































Alma studied Sociology and Women’s Studies at the College of the Sacred Heart in San Juan, Puerto Rico and at Colorado State University in Fort Collins, Colorado. She has studied extensively with distinguished multiculturalist Lillian Roybal Rose, and with world-renowned interculturalist Milton Bennett. She has also studied with Michael Paige, George Renwick, Patricia Digh, André Laurent, Lee Gardenswartz, Anita Rowe, John Condon and Carmen DeNeve at the Institute for Intercultural Communication in Portland, Oregon. She is also a certified administrator of the Intercultural Development Inventory (IDI).
































Alma is fluent in Spanish and English and highly experienced with Latin American cultures.

Nicole Smith

Executive Assistant Client Services

Candace D. Washington

DJA Senior Consultant
Chief Learning Officer, Pivotal Impact LLC

Candace D. Washington is a leadership consultant, inspirational speaker, and personal/ professional development guru. With over 10 years of robust training and communications experience in Fortune 500 companies, non-profit, and higher-education institutions, Candace has an exceptional record of bridging skill gaps with performance driven solutions. As the former Senior Lead of Training and Development at The University of Chicago, Candace successfully led design, facilitation, and implementation of enterprise-wide training programs that increased individual, team, and organizational effectiveness. She empowers audiences with practical know-how for greater personal, professional, and social impact. Candace holds an MBA in Training and Development from Roosevelt University and a Communications degree from University of Illinois Urbana-Champaign. She is driven by life experiences, passion for service, and developing learning resources that enable maximum potential, performance, growth, and success.

Enrique E. Yanez

DJA Consultant
Assistant Dean and HR Director, NYU Libraries

Enrique Yanez is the Assistant Dean and HR Director for New York University Libraries, which includes Libraries in NYU Abu Dhabi and NYU Shanghai campuses. In this role he leads and directs all human resources efforts in organizational development, talent management and development, employee and labor relations and training and development initiatives.
































Enrique’s experiences regarding organizational development have been focused as a practitioner and he has led efforts to support the NYU Libraries’ mission and vision to become a “learning organization.” He has collaborated with ARL and DeEtta Jones and Associates in ClimateQual and LMSI training for NYU and continues to enhance efficiencies at NYU Libraries through the use of best practices and developments in the HR field. Other interests at NYU include increasing diversity in libraries and at NYU, managing talent development initiatives and succession planning efforts in a multigenerational workforce. He has also designed and facilitated training workshops for various constituencies of managers and supervisors.