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People at every level play a role in shaping the organization’s culture. Particularly effective, and inclusive, managers and leaders are aware of their own lenses, and possess a multi-faceted sophisticated skill set allows you to read subtle cues and make appropriate behavioral adaptations. These leaders and managers are able to directly and meaningfully engage people from different backgrounds in ways that bring out higher levels of commitment, motivation, clarity and innovation.

The design of this course builds upon research-based best practices in management and leadership overlayed with the lense of equity and inclusivity. The connection between cultural competence, and everyday managerial effectiveness, will be reinforced throughout. The kinds of skills and abilities you will learn will help you nurture a more inclusive workplace environment, and increase overall employee motivation and levels of engagement. You will learn practical techniques for increasing creativity in teams, giving feedback, managing conflict and coaching across cultural differences.

Learning Objectives

Participants in this course will:

  • Understand how inclusive behaviors complement and enhance best practices in management and leadership effectiveness
  • Practice behaviors associated with an inclusive workplace
  • Demonstrate use of inclusive communication
  • Challenge non-inclusive behaviors in a way that minimizes defensiveness and leads to positive change
  • Model for others behaviors that contribute to a more inclusive workplace culture
Who is this class for?

This course is for both individuals & organizations that:

  • Want to be more effective and inclusive in their communication
  • Seek breakthrough thinking, competencies and tools to advance Equity, Diversity, and Inclusion personal and/or professional goals.
Level of Difficulty & General Info

Taught by: DeEtta Jones

DeEtta Jones is an invited speaker, equity, diversity and inclusion strategy consultant and author with more than twenty years of experience working with people from around the world on personal effectiveness and building workforce capacity.
Level: Intermediate
Language: English
How To Pass: Complete all modules, submit questionnaire, pre- and post-test. Upon submission of post-test a certification of completion will be awarded.

Objectives (after completing this module participants will be able to):

  • Identify some of the primary expectations and challenges associated with managing others
  • Learn research-based best practices for managing oneself
  • Surface the most common needs of people in order to feel included, valued and a sense of belonging
  • Explore the complexities of managing across so many demographics, including race, age, gender, national origin and ability

Objectives (after completing this module participants will be able to):

  • Understand the relationship between macro- and micro-cultures
  • Take into account power differences when interacting across cultures
  • Identify one’s own power and privilege and make intentional choices about how to use them
  • Use more sophisticated techniques for navigating culturally-nuanced relationships

Objectives (after completing this module participants will be able to):

  • Select from a broader set of tools and skills in order to offer individualized support to colleagues you manage
  • Use practical process design approaches that increase engagement levels
  • Use communication techniques for increasing individual contributions and group performance

Objectives (After completing this section participants will be able to):

  • Increase cultural self-understanding of their own communication and conflict resolution approach
  • Increase cultural other-understanding—of diverse approaches others use to communicate ideas and resolve conflict
  • Better manage stress and anxiety that is often present in conflict situations
  • Use culturally responsive strategies in communicating your goals and interests to others
  • More accurately interpret the statements and actions of the other party

Objectives (After completing this section participants will be able to):

  • Define the behaviors associated with being an ally
  • Identify areas of personal and positional privilege that can be leveraged as an ally
  • Communicate your values in ways that reflect your individual and organizational commitment to equity
  • Commit to specific actions for supporting others in ways that are appropriate and reflect your intentions
Enrollment Opens August 2018

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