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Essentials of Culture Competence

Program Description

This course is designed for professionals interested in enhancing their own culture competence and engaging in ways that increases your organization’s overall capacity related to Equity, Diversity, and Inclusion (EDI) goals.

Essentials of Culture Competence is more essential now more than ever. We are in a moment of redefinition. We have to get past polarizing exchanges and embrace the rich diversity of experiences and expectations that are going to allow us to flourish going forward.

More practically, we need solid skills for resolving conflict, coaching employees, enhancing engagement, creating breakthrough experiences with new customer groups, and nurturing innovation; all of which are happening in culturally complex environments. Now is the time to invest in growing, practicing and modeling the behavior that is crucial for workplace and community success.

Culture competence is more than an attitude; it is a skill set that requires investment and practice. This course provides essential learning at every step of the developmental process—awareness, knowledge, skills, and action—to help you continue to enhance your culture competence. Research-based concepts will be complemented with immediate applicable skills and tools.

By the end of this course, you should feel significantly more confident and competent in your ability to read and navigate culturally nuanced relationships. You will have a toolkit for your ongoing reference and to share with others in your workplace and personal relationships.


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Next Offering


August 22 to September 23, 2022

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Who is this Course for?

This course is for both individuals & organizations that:

  • Want access to a broad application of cross-culturally competent behaviors in the workplace, communities, and schools.
  • Seek breakthrough thinking, competencies and tools to advance personal and/or professional Equity, Diversity, and Inclusion goals.

    • About the Course

    • Develop intercultural knowledge


      • Understand how culture influences everything you do and everyone you meet.


    • Reflect on and practice new tools


      • Practice techniques that promote culturally competent behaviors across your organization and those you work with.


    • Take action


      • Develop a concrete plan to bring your new cultural focus into all your work.


    Learning Objectives

    Participants in this course will:

  • Develop intercultural knowledge.
  • Be more aware of and open to unfamiliar culturally-based behavior.
  • Articulate the business case for culture competence in the workplace.
  • Speak competently about contemporary Equity, Diversity, and Inclusion       issues.
  • Apply EDI concepts at the individual level and in a workplace setting.
  • Practice techniques that promote culturally competent behaviors across       the organization.
  • Begin developing intercultural problem-solving and communication skills.
  • Develop a compelling personal action plan.